In short
- Try before you pay: book a free demo class first.
- Course and class fees are generally non-refundable, but you can move to another batch of the same value within 10 days.
- AI tool question packs: try 3 free questions first; packs are non-refundable once bought.
- If something goes wrong on our side (a charge without access, a double payment, a class we cancel, or an assessment that fails to work), we will make it right.
1. Live classes and online courses
- We offer a free demo class so you can decide before paying. Because of this, fees for live classes, batches and online courses are non-refundable once paid, except in the cases in section 3.
- Batch change: if you joined the wrong batch or course, you can ask to move to another batch or course of the same fee within 10 days of payment. Moving to a higher-fee course means paying the difference.
- Missed classes are not refunded. Where recordings or make-up sessions are available, we will share them.
2. Online assessments
- A paid assessment is a digital service delivered immediately, so it is non-refundable once your result or report has been generated.
- If you paid but could not complete the assessment or your result was not generated because of a technical problem on our side, contact us within 7 days with your payment ID. We will either restore your assessment, give you a free new attempt, or refund you in full; you choose.
AI tools (Maths Check question packs)
- Every student gets 3 free questions to try the tool before buying.
- Question packs are digital and are added to your account immediately, so they are non-refundable once bought, except in the cases in section 3. Bought questions do not expire.
- If a check fails because of a problem on our side, the question is returned to your account automatically.
Competitions and events
- Competition entry fees are non-refundable, including if a participant does not take part, does not record their entry before the deadline, or does not qualify for the final.
- If you paid but could not submit your entry because of a technical problem on our side, contact us before the round closes with your registration code and we will fix it or give you a fresh attempt.
3. When we will refund
- Double or duplicate payment for the same item: the extra amount is refunded in full.
- Payment taken but no access given (for example, questions not added to your account), and we cannot fix it within 3 working days: full refund.
- A class or batch cancelled by ZEEKHUB and not rescheduled: refund for the classes not delivered, or a free move to another batch.
4. How to ask
Send your name, the phone number or email used to pay, and the Razorpay payment ID (from your payment confirmation) to contact@zeekhub.com or WhatsApp +91 85959 61106. We reply within 2 working days.
5. How refunds are paid
Approved refunds are made to the original payment method through Razorpay. They are started within 5 working days of approval, and usually appear in your account within 5–7 working days after that, depending on your bank. Payments made with a card issued outside India are refunded in Indian Rupees; any difference from currency conversion or bank charges is set by your bank.
Last updated: 22 October 2026