In short
- Try before you pay: book a free demo class first.
- Course and class fees are generally non-refundable, but you can move to another batch of the same value within 10 days.
- If something goes wrong on our side (a charge without access, a double payment, a class we cancel, or an assessment that fails to work), we will make it right.
1. Live classes and online courses
- We offer a free demo class so you can decide before paying. Because of this, fees for live classes, batches and online courses are non-refundable once paid, except in the cases in section 3.
- Batch change: if you joined the wrong batch or course, you can ask to move to another batch or course of the same fee within 10 days of payment. Moving to a higher-fee course means paying the difference.
- Missed classes are not refunded. Where recordings or make-up sessions are available, we will share them.
2. Online assessments
- A paid assessment is a digital service delivered immediately, so it is non-refundable once your result or report has been generated.
- If you paid but could not complete the assessment or your result was not generated because of a technical problem on our side, contact us within 7 days with your payment ID. We will either restore your assessment, give you a free new attempt, or refund you in full; you choose.
3. When we will refund
- Double or duplicate payment for the same item: the extra amount is refunded in full.
- Payment taken but no access given, and we cannot fix it within 3 working days: full refund.
- A class or batch cancelled by ZEEKHUB and not rescheduled: refund for the classes not delivered, or a free move to another batch.
4. How to ask
Send your name, the phone number or email used to pay, and the Razorpay payment ID (from your payment confirmation) to contact@zeekhub.com or WhatsApp +91 85959 61106. We reply within 2 working days.
5. How refunds are paid
Approved refunds are made to the original payment method through Razorpay. They are started within 5 working days of approval, and usually appear in your account within 5–7 working days after that, depending on your bank.
Last updated: 24 September 2026